Company:

Europace is the leading web-based platform for mortgage finance and related financial and insurance products in Germany.

 

Challenge:

Establishment of UX at Europace, approx. 200 employees, various target groups and many parallel product developments

My part:

Finalize and continually develop personas:
- Hypothetical personas, which were expanded to authentic personas
- I evaluated and summarized interviews and visualized them in different media
- For take away and easily accessible for all employees
- User profile canvas poster
- Life-size displays
- Need postcards
- Planning and implementation of a persona lunch for the first introduction

Challenge: 

Create user journey

My part:

- In a team with business analysts, UX colleagues and an illustrator 

- For different personas and products (B2B & B2B2C)

- Design and print templates in various sizes

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020B185B-53B3-4729-90A7-0A946E7991A2.hei

Company: Signal Iduna 
Signal Iduna is a leading insurance company in Germany.

My part:

- Analyzing interviews 
- Development of a Customer jouney vision
- Alignment and Integrating of all stakeholders in swim lanes
- Visualizing gains and pains
- Best way to derive business decisions for all management levels

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Einreichungsprozess Kunden

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Einreichungsprozess intern